/* Get Help — technical support intake */

.get-help-page main .container {
  max-width: 1240px;
}

/* Header active */
.get-help-page .btn-get-help {
  background: linear-gradient(135deg, #12b86f 0%, #0a8f56 100%);
  box-shadow:
    0 0 0 2px var(--color-card),
    0 0 0 4px rgba(22, 199, 132, 0.5),
    0 4px 18px rgba(22, 199, 132, 0.28);
}

.get-help-page .btn-get-help:hover {
  filter: brightness(1.06);
}

/* --- Hero --- */
.get-help-hero {
  position: relative;
  overflow: hidden;
  padding: 26px 0 32px;
  border-bottom: 1px solid var(--color-border-soft);
  background:
    radial-gradient(ellipse 80% 60% at 20% 0%, rgba(37, 99, 235, 0.09) 0%, transparent 55%),
    radial-gradient(ellipse 70% 50% at 85% 20%, rgba(22, 199, 132, 0.12) 0%, transparent 50%),
    linear-gradient(180deg, rgba(248, 252, 250, 0.9) 0%, var(--color-bg) 100%);
}

[data-theme="dark"] .get-help-hero {
  background:
    radial-gradient(ellipse 80% 60% at 20% 0%, rgba(37, 99, 235, 0.14) 0%, transparent 55%),
    radial-gradient(ellipse 70% 50% at 85% 20%, rgba(34, 197, 94, 0.1) 0%, transparent 50%),
    linear-gradient(180deg, rgba(7, 17, 31, 0.5) 0%, var(--color-bg) 100%);
}

.get-help-hero::before {
  content: "";
  position: absolute;
  inset: 0;
  background-image:
    linear-gradient(rgba(15, 23, 42, 0.03) 1px, transparent 1px),
    linear-gradient(90deg, rgba(15, 23, 42, 0.03) 1px, transparent 1px);
  background-size: 32px 32px;
  mask-image: linear-gradient(180deg, rgba(0, 0, 0, 0.5) 0%, transparent 85%);
  pointer-events: none;
}

[data-theme="dark"] .get-help-hero::before {
  background-image:
    linear-gradient(rgba(148, 163, 184, 0.06) 1px, transparent 1px),
    linear-gradient(90deg, rgba(148, 163, 184, 0.06) 1px, transparent 1px);
}

.get-help-hero-grid {
  position: relative;
  z-index: 1;
  display: grid;
  grid-template-columns: 50% 44%;
  gap: 6%;
  align-items: start;
}

.get-help-badge {
  display: inline-flex;
  margin-bottom: 10px;
  padding: 5px 12px;
  font-size: 0.625rem;
  font-weight: 800;
  letter-spacing: 0.08em;
  text-transform: uppercase;
  color: var(--color-accent-dark);
  background: rgba(22, 199, 132, 0.14);
  border: 1px solid rgba(22, 199, 132, 0.32);
  border-radius: 6px;
}

.get-help-hero h1 {
  font-size: clamp(1.875rem, 4.2vw, 2.625rem);
  font-weight: 800;
  letter-spacing: -0.04em;
  line-height: 1.1;
  color: var(--color-primary);
  margin: 0 0 10px;
}

[data-theme="dark"] .get-help-hero h1 {
  color: var(--color-text);
}

.get-help-hero-subtitle {
  margin: 0 0 16px;
  font-size: 1rem;
  line-height: 1.5;
  color: var(--color-muted);
  max-width: 100%;
}

/* Workflow panel (hero) */
.get-help-workflow-panel {
  margin-bottom: 10px;
  padding: 11px 12px;
  background: rgba(255, 255, 255, 0.72);
  border: 1px solid var(--color-border-soft);
  border-radius: 10px;
  backdrop-filter: blur(8px);
}

[data-theme="dark"] .get-help-workflow-panel {
  background: rgba(15, 23, 42, 0.6);
}

.get-help-workflow-title {
  margin: 0 0 8px;
  font-size: 0.6875rem;
  font-weight: 700;
  letter-spacing: 0.05em;
  text-transform: uppercase;
  color: var(--color-muted);
}

.get-help-workflow-timeline {
  margin: 0;
  padding: 0;
  list-style: none;
  display: flex;
  flex-direction: column;
  gap: 0;
}

.get-help-workflow-item {
  position: relative;
  display: flex;
  align-items: flex-start;
  gap: 8px;
  padding: 6px 0 6px 2px;
}

.get-help-workflow-item:not(:last-child)::after {
  content: "";
  position: absolute;
  left: 11px;
  top: 30px;
  bottom: -2px;
  width: 2px;
  background: linear-gradient(180deg, rgba(22, 199, 132, 0.45), rgba(22, 199, 132, 0.12));
}

.get-help-workflow-num {
  flex-shrink: 0;
  align-self: flex-start;
  display: grid;
  place-items: center;
  width: 22px;
  height: 22px;
  min-width: 22px;
  min-height: 22px;
  padding: 0;
  padding-top: 1px;
  box-sizing: border-box;
  font-family: system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif;
  font-size: 11px;
  font-weight: 700;
  line-height: 1;
  text-align: center;
  color: var(--color-accent-dark);
  background: rgba(22, 199, 132, 0.15);
  border: 1px solid rgba(22, 199, 132, 0.3);
  border-radius: 9999px;
  position: relative;
  z-index: 1;
}

.get-help-workflow-item strong {
  display: block;
  margin-bottom: 1px;
  font-size: 0.8125rem;
  font-weight: 700;
  color: var(--color-text);
}

.get-help-workflow-item span {
  display: block;
  font-size: 0.6875rem;
  line-height: 1.4;
  color: var(--color-muted);
}

/* Include checklist */
.get-help-include-panel {
  margin-bottom: 10px;
  padding: 11px 12px;
  background: rgba(255, 255, 255, 0.72);
  border: 1px solid var(--color-border-soft);
  border-radius: 10px;
  backdrop-filter: blur(8px);
}

[data-theme="dark"] .get-help-include-panel {
  background: rgba(15, 23, 42, 0.6);
}

.get-help-include-title {
  margin: 0 0 8px;
  font-size: 0.6875rem;
  font-weight: 700;
  letter-spacing: 0.05em;
  text-transform: uppercase;
  color: var(--color-muted);
}

.get-help-include-list {
  margin: 0;
  padding: 0;
  list-style: none;
  display: flex;
  flex-direction: column;
  gap: 5px;
}

.get-help-include-list li {
  display: flex;
  align-items: flex-start;
  gap: 6px;
  font-size: 0.6875rem;
  line-height: 1.35;
  color: var(--color-text);
}

.get-help-include-check {
  flex-shrink: 0;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 14px;
  height: 14px;
  margin-top: 1px;
  font-size: 0.5625rem;
  font-weight: 800;
  color: var(--color-accent-dark);
  background: rgba(22, 199, 132, 0.14);
  border-radius: 50%;
}

@media (min-width: 901px) {
  .get-help-include-list {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 5px 10px;
  }
}

/* Best for chips */
.get-help-best-for {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 6px 8px;
  margin-bottom: 4px;
}

.get-help-best-for-label {
  font-size: 0.6875rem;
  font-weight: 700;
  color: var(--color-muted);
  flex-shrink: 0;
}

.get-help-best-for-chips {
  display: flex;
  flex-wrap: wrap;
  gap: 5px;
}

.get-help-best-chip {
  padding: 3px 8px;
  font-size: 0.625rem;
  font-weight: 600;
  color: var(--color-text);
  background: var(--color-bg-soft);
  border: 1px solid var(--color-border-soft);
  border-radius: 100px;
}

.get-help-hero-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
  margin-bottom: 12px;
}

.get-help-hero-actions--top {
  display: flex;
}

/* Brand routing panel */
.get-help-brands-panel {
  margin-bottom: 10px;
  padding: 12px 14px;
  background: var(--color-card);
  border: 1px solid var(--color-border-soft);
  border-radius: 10px;
  box-shadow: 0 6px 20px rgba(15, 23, 42, 0.05);
}

[data-theme="dark"] .get-help-brands-panel {
  box-shadow: 0 6px 20px rgba(0, 0, 0, 0.2);
}

.get-help-brands-title {
  margin: 0 0 4px;
  font-size: 0.8125rem;
  font-weight: 800;
  letter-spacing: -0.01em;
  color: var(--color-text);
}

.get-help-brands-subtitle {
  margin: 0 0 10px;
  font-size: 0.6875rem;
  line-height: 1.45;
  color: var(--color-muted);
}

.get-help-brands-list {
  display: flex;
  flex-direction: column;
  gap: 7px;
}

.get-help-brand-card {
  display: flex;
  flex-direction: column;
  gap: 5px;
  min-height: 0;
  padding: 9px 10px;
  border: 1px solid var(--color-border-soft);
  border-radius: 8px;
}

.get-help-brand-card--cdh {
  background: rgba(22, 199, 132, 0.06);
  border-color: rgba(22, 199, 132, 0.2);
}

.get-help-brand-card--ihoster {
  background: rgba(37, 99, 235, 0.05);
  border-color: rgba(37, 99, 235, 0.18);
}

.get-help-brand-card--web {
  background: rgba(124, 58, 237, 0.05);
  border-color: rgba(124, 58, 237, 0.18);
}

.get-help-brand-card-top {
  display: flex;
  align-items: center;
  gap: 10px;
}

.get-help-brand-logo {
  display: flex;
  align-items: center;
  justify-content: flex-start;
  flex-shrink: 0;
  width: 100px;
  min-height: 26px;
}

.get-help-brand-img {
  display: block;
  max-width: 100%;
  height: auto;
  object-fit: contain;
}

.get-help-brand-img--dark {
  display: none;
}

[data-theme="dark"] .get-help-brand-img--light {
  display: none;
}

[data-theme="dark"] .get-help-brand-img--dark {
  display: block;
}

.get-help-brand-head {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 5px;
  flex: 1;
  min-width: 0;
}

.get-help-brand-head h3 {
  margin: 0;
  font-size: 0.75rem;
  font-weight: 700;
  color: var(--color-text);
}

.get-help-brand-badge {
  display: inline-flex;
  padding: 2px 7px;
  font-size: 0.5625rem;
  font-weight: 700;
  letter-spacing: 0.03em;
  text-transform: uppercase;
  border-radius: 4px;
}

.get-help-brand-badge--cdh {
  color: #065f46;
  background: rgba(22, 199, 132, 0.12);
}

.get-help-brand-badge--ihoster {
  color: #1d4ed8;
  background: rgba(37, 99, 235, 0.1);
}

.get-help-brand-badge--web {
  color: #6d28d9;
  background: rgba(124, 58, 237, 0.1);
}

.get-help-brand-desc {
  margin: 0;
  font-size: 0.6875rem;
  line-height: 1.4;
  color: var(--color-muted);
}

.get-help-brand-for {
  margin: 0;
  font-size: 0.625rem;
  line-height: 1.4;
  color: var(--color-muted);
}

.get-help-brand-for span {
  font-weight: 700;
  color: var(--color-text);
}

.get-help-brands-foot {
  margin: 10px 0 0;
  padding-top: 8px;
  border-top: 1px solid var(--color-border-soft);
  font-size: 0.6875rem;
  line-height: 1.45;
  color: var(--color-muted);
}

.get-help-best-for-note {
  margin: 0;
  font-size: 0.6875rem;
  line-height: 1.4;
  color: var(--color-muted);
}

/* Intake panel */
.get-help-intake-panel {
  position: sticky;
  top: 84px;
  background: var(--color-card);
  border: 1px solid rgba(22, 199, 132, 0.22);
  border-radius: 14px;
  box-shadow:
    0 0 0 1px rgba(15, 23, 42, 0.03),
    0 24px 56px rgba(15, 23, 42, 0.1);
  overflow: hidden;
}

[data-theme="dark"] .get-help-intake-panel {
  box-shadow:
    0 0 0 1px rgba(148, 163, 184, 0.08),
    0 24px 56px rgba(0, 0, 0, 0.4);
}

.get-help-console-bar {
  display: flex;
  align-items: center;
  gap: 6px;
  padding: 10px 14px;
  background: linear-gradient(180deg, var(--color-bg-soft) 0%, var(--color-card) 100%);
  border-bottom: 1px solid var(--color-border-soft);
}

.get-help-console-dot {
  width: 8px;
  height: 8px;
  border-radius: 50%;
  background: var(--color-border);
}

.get-help-console-dot:nth-child(1) { background: #f87171; }
.get-help-console-dot:nth-child(2) { background: #fbbf24; }
.get-help-console-dot:nth-child(3) { background: #4ade80; }

.get-help-console-title {
  margin-left: 8px;
  font-size: 0.6875rem;
  font-weight: 600;
  letter-spacing: 0.04em;
  text-transform: uppercase;
  color: var(--color-muted);
}

.get-help-status-strip {
  display: grid;
  grid-template-columns: repeat(3, 1fr);
  gap: 8px;
  padding: 10px 14px;
  background: rgba(22, 199, 132, 0.04);
  border-bottom: 1px solid var(--color-border-soft);
}

.get-help-status-item {
  display: flex;
  flex-direction: column;
  gap: 4px;
  min-width: 0;
}

.get-help-status-label {
  font-size: 0.625rem;
  font-weight: 600;
  letter-spacing: 0.03em;
  text-transform: uppercase;
  color: var(--color-muted);
}

.get-help-status-badge {
  display: inline-block;
  max-width: 100%;
  padding: 2px 7px;
  font-size: 0.6875rem;
  font-weight: 600;
  color: var(--color-text);
  background: var(--color-bg-soft);
  border: 1px solid var(--color-border);
  border-radius: 5px;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.get-help-status-badge--ready {
  color: #065f46;
  background: rgba(22, 199, 132, 0.12);
  border-color: rgba(22, 199, 132, 0.25);
}

.get-help-status-badge--source {
  color: var(--color-accent-dark);
  border-color: rgba(22, 199, 132, 0.2);
}

.get-help-form-header {
  padding: 16px 18px 0;
  margin-bottom: 14px;
}

.get-help-form-header h2 {
  margin: 0 0 5px;
  font-size: 1.125rem;
  font-weight: 800;
  color: var(--color-text);
}

.get-help-form-header p {
  margin: 0;
  font-size: 0.8125rem;
  line-height: 1.45;
  color: var(--color-muted);
}

.get-help-issue-tabs {
  display: grid;
  grid-template-columns: repeat(3, 1fr);
  gap: 6px;
  padding: 0 18px;
  margin-bottom: 6px;
}

@media (min-width: 901px) {
  .get-help-issue-tabs {
    grid-template-columns: repeat(6, 1fr);
  }
}

.get-help-chip-hint {
  margin: 0 18px 10px;
  padding: 0;
  font-size: 0.6875rem;
  line-height: 1.4;
  color: var(--color-muted);
}

.get-help-chip-hint[hidden] {
  display: none;
}

#get-help-form-el {
  padding: 0 18px 18px;
}

.get-help-form-group {
  margin-bottom: 14px;
}

.get-help-form-group:last-of-type {
  margin-bottom: 0;
}

.get-help-form-group-label {
  margin: 0 0 8px;
  font-size: 0.625rem;
  font-weight: 700;
  letter-spacing: 0.05em;
  text-transform: uppercase;
  color: var(--color-muted);
}

.get-help-form-grid {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 10px 14px;
}

.get-help-issue-tab {
  padding: 6px 12px;
  font-size: 0.75rem;
  font-weight: 700;
  font-family: inherit;
  color: var(--color-muted);
  background: var(--color-bg-soft);
  border: 1px solid var(--color-border);
  border-radius: 100px;
  cursor: pointer;
  transition: color var(--transition), border-color var(--transition), background var(--transition), box-shadow var(--transition);
}

.get-help-issue-tab:hover {
  color: var(--color-text);
  border-color: rgba(22, 199, 132, 0.35);
}

.get-help-issue-tab.is-selected {
  color: #fff;
  background: linear-gradient(135deg, #12b86f 0%, #0a8f56 100%);
  border-color: transparent;
  box-shadow: 0 2px 8px rgba(22, 199, 132, 0.3);
}

.get-help-field {
  display: flex;
  flex-direction: column;
  gap: 4px;
}

.get-help-field--full {
  grid-column: 1 / -1;
}

.get-help-label {
  font-size: 0.6875rem;
  font-weight: 600;
  color: var(--color-text);
}

.get-help-label .required {
  color: var(--color-accent-dark);
}

.get-help-input,
.get-help-select,
.get-help-textarea {
  width: 100%;
  padding: 8px 10px;
  font-size: 0.8125rem;
  font-family: inherit;
  color: var(--color-text);
  background: var(--color-bg);
  border: 1px solid var(--color-border);
  border-radius: 7px;
  transition: border-color var(--transition), box-shadow var(--transition);
}

.get-help-input:focus,
.get-help-select:focus,
.get-help-textarea:focus {
  outline: none;
  border-color: rgba(22, 199, 132, 0.5);
  box-shadow: 0 0 0 3px rgba(22, 199, 132, 0.1);
}

.get-help-input.is-invalid,
.get-help-select.is-invalid,
.get-help-textarea.is-invalid {
  border-color: rgba(239, 68, 68, 0.55);
}

.get-help-field-hint {
  font-size: 0.6875rem;
  line-height: 1.35;
  color: var(--color-muted);
}

.get-help-textarea {
  min-height: 88px;
  resize: vertical;
}

/* Request summary */
.get-help-request-summary {
  margin-top: 16px;
  padding: 12px 14px;
  background: rgba(22, 199, 132, 0.06);
  border: 1px solid rgba(22, 199, 132, 0.18);
  border-radius: 8px;
}

[data-theme="dark"] .get-help-request-summary {
  background: rgba(22, 199, 132, 0.05);
  border-color: rgba(22, 199, 132, 0.15);
}

.get-help-summary-title {
  margin: 0 0 10px;
  font-size: 0.6875rem;
  font-weight: 700;
  letter-spacing: 0.04em;
  text-transform: uppercase;
  color: var(--color-muted);
}

.get-help-summary-grid {
  margin: 0;
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 8px 16px;
}

.get-help-summary-cell {
  display: flex;
  flex-direction: column;
  gap: 2px;
  min-width: 0;
}

.get-help-summary-cell dt {
  margin: 0;
  font-size: 0.625rem;
  font-weight: 600;
  color: var(--color-muted);
}

.get-help-summary-cell dd {
  margin: 0;
  font-size: 0.75rem;
  font-weight: 600;
  color: var(--color-text);
  word-break: break-word;
}

.get-help-summary-route-dd {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 5px;
}

.get-help-summary-route-text {
  font-size: 0.6875rem;
  font-weight: 600;
  color: var(--color-muted);
}

.get-help-route-badge--manual {
  color: #475569;
  background: rgba(100, 116, 139, 0.12);
}

.get-help-form-actions {
  margin-top: 14px;
}

.get-help-form-actions .btn {
  width: 100%;
  justify-content: center;
  padding: 11px 18px;
  font-weight: 700;
}

.get-help-form-privacy {
  margin: 8px 0 0;
  font-size: 0.6875rem;
  line-height: 1.4;
  color: var(--color-muted);
  text-align: center;
}

.get-help-form-status {
  margin-top: 10px;
  padding: 10px 12px;
  font-size: 0.8125rem;
  line-height: 1.45;
  border-radius: 7px;
}

.get-help-form-status[hidden] {
  display: none;
}

.get-help-form-status--success {
  color: #065f46;
  background: rgba(22, 199, 132, 0.12);
  border: 1px solid rgba(22, 199, 132, 0.28);
}

.get-help-form-status--error {
  color: #991b1b;
  background: rgba(239, 68, 68, 0.08);
  border: 1px solid rgba(239, 68, 68, 0.22);
}

[data-theme="dark"] .get-help-form-status--success {
  color: #6ee7b7;
}

[data-theme="dark"] .get-help-form-status--error {
  color: #fca5a5;
}

/* Sections */
.get-help-section {
  padding: 32px 0;
}

.get-help-section--routing {
  padding-top: 28px;
}

.get-help-section--soft {
  background: var(--color-bg-soft);
  border-top: 1px solid var(--color-border-soft);
}

.get-help-section--problems {
  padding-top: 28px;
}

.get-help-section--compact {
  padding: 28px 0;
}

.get-help-section-header {
  margin-bottom: 18px;
  max-width: 640px;
}

.get-help-section-header--center {
  margin-left: auto;
  margin-right: auto;
  text-align: center;
}

.get-help-section-header h2 {
  margin: 0 0 8px;
  font-size: 1.375rem;
  font-weight: 800;
  letter-spacing: -0.02em;
  color: var(--color-text);
}

.get-help-section-header p {
  margin: 0;
  font-size: 0.9375rem;
  line-height: 1.5;
  color: var(--color-muted);
}

/* Routing */
.get-help-routing-grid {
  display: grid;
  grid-template-columns: repeat(3, 1fr);
  gap: 12px;
}

.get-help-routing-card {
  display: flex;
  flex-direction: column;
  min-height: 148px;
  padding: 16px 16px 18px;
  background: var(--color-card);
  border: 1px solid var(--color-border);
  border-radius: 12px;
}

.get-help-routing-logo {
  display: flex;
  align-items: center;
  min-height: 32px;
  margin-bottom: 10px;
}

.get-help-routing-card--primary {
  border-color: rgba(22, 199, 132, 0.35);
  border-top: 3px solid rgba(22, 199, 132, 0.7);
  background: linear-gradient(180deg, var(--color-card) 0%, rgba(22, 199, 132, 0.05) 100%);
}

.get-help-routing-card--ihoster {
  border-top: 3px solid rgba(37, 99, 235, 0.65);
  border-color: rgba(37, 99, 235, 0.22);
}

.get-help-routing-card--web {
  border-top: 3px solid rgba(124, 58, 237, 0.65);
  border-color: rgba(124, 58, 237, 0.22);
}

.get-help-routing-role {
  display: block;
  margin-bottom: 8px;
  font-size: 0.6875rem;
  font-weight: 700;
  letter-spacing: 0.04em;
  text-transform: uppercase;
  color: var(--color-accent-dark);
}

.get-help-routing-card h3 {
  margin: 0 0 6px;
  font-size: 1rem;
  font-weight: 800;
  color: var(--color-text);
}

.get-help-routing-card p {
  margin: 0;
  font-size: 0.8125rem;
  line-height: 1.5;
  color: var(--color-muted);
  flex: 1;
}

.get-help-routing-foot {
  margin: 14px 0 0;
  font-size: 0.8125rem;
  line-height: 1.5;
  color: var(--color-muted);
  text-align: center;
}

/* Problems */
.get-help-problems-grid {
  display: grid;
  grid-template-columns: repeat(3, 1fr);
  gap: 10px;
}

.get-help-problem-card {
  display: flex;
  flex-direction: column;
  padding: 16px 14px;
  background: var(--color-card);
  border: 1px solid var(--color-border);
  border-radius: 10px;
}

.get-help-problem-icon {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 30px;
  height: 30px;
  margin-bottom: 8px;
  border-radius: 8px;
  background: var(--color-bg-soft);
}

.get-help-problem-card h3 {
  margin: 0 0 5px;
  font-size: 0.875rem;
  font-weight: 700;
  color: var(--color-text);
}

.get-help-problem-examples {
  margin: 0 0 12px;
  font-size: 0.75rem;
  line-height: 1.45;
  color: var(--color-muted);
  flex: 1;
}

.get-help-route-badge {
  display: inline-flex;
  align-self: flex-start;
  padding: 4px 9px;
  font-size: 0.6875rem;
  font-weight: 700;
  letter-spacing: 0.01em;
  border-radius: 5px;
}

.get-help-route-badge--ihoster {
  color: #1d4ed8;
  background: rgba(37, 99, 235, 0.08);
}

.get-help-route-badge--web {
  color: #7c3aed;
  background: rgba(124, 58, 237, 0.08);
}

.get-help-route-badge--mixed {
  color: #b45309;
  background: rgba(245, 158, 11, 0.1);
}

/* Timeline */
.get-help-timeline {
  position: relative;
  max-width: 960px;
  margin: 0 auto;
}

.get-help-timeline-track {
  display: none;
}

.get-help-timeline-list {
  margin: 0;
  padding: 0;
  list-style: none;
  display: grid;
  grid-template-columns: repeat(4, 1fr);
  gap: 16px;
}

.get-help-timeline-step {
  position: relative;
  text-align: center;
}

.get-help-timeline-num {
  display: grid;
  place-items: center;
  width: 32px;
  height: 32px;
  min-width: 32px;
  min-height: 32px;
  margin-bottom: 12px;
  padding: 0;
  padding-top: 1px;
  box-sizing: border-box;
  font-family: system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif;
  font-size: 13px;
  font-weight: 700;
  line-height: 1;
  text-align: center;
  color: var(--color-accent-dark);
  background: var(--color-card);
  border: 2px solid rgba(22, 199, 132, 0.35);
  border-radius: 9999px;
  box-shadow: 0 4px 12px rgba(22, 199, 132, 0.12);
}

.get-help-timeline-step h3 {
  margin: 0 0 4px;
  font-size: 0.875rem;
  font-weight: 800;
  color: var(--color-text);
}

.get-help-timeline-step p {
  margin: 0;
  font-size: 0.75rem;
  line-height: 1.45;
  color: var(--color-muted);
}

@media (min-width: 901px) {
  .get-help-timeline-track {
    display: block;
    position: absolute;
    top: 16px;
    left: 10%;
    right: 10%;
    height: 3px;
    background: linear-gradient(90deg, rgba(22, 199, 132, 0.45) 0%, rgba(37, 99, 235, 0.25) 100%);
    border-radius: 2px;
    z-index: 0;
  }

  .get-help-timeline-step {
    z-index: 1;
  }
}

/* Trust strip */
.get-help-trust-strip {
  padding: 20px 0 22px;
  background: linear-gradient(180deg, var(--color-bg-soft) 0%, var(--color-bg) 100%);
  border-top: 1px solid var(--color-border-soft);
  border-bottom: 1px solid var(--color-border-soft);
}

.get-help-trust-header {
  margin: 0 auto 14px;
  max-width: 560px;
  text-align: center;
}

.get-help-trust-heading {
  margin: 0 0 6px;
  font-size: 1.0625rem;
  font-weight: 800;
  letter-spacing: -0.02em;
  line-height: 1.25;
  color: var(--color-text);
}

.get-help-trust-subtitle {
  margin: 0;
  font-size: 0.75rem;
  font-weight: 500;
  line-height: 1.45;
  color: var(--color-muted);
}

.get-help-trust-track {
  display: grid;
  grid-template-columns: 1fr;
  gap: 8px;
  align-items: stretch;
}

.get-help-trust-arrow {
  display: none;
}

.get-help-trust-card {
  display: flex;
  flex-direction: column;
  gap: 5px;
  min-height: 0;
  padding: 9px 10px 10px;
  background: var(--color-card);
  border: 1px solid var(--color-border-soft);
  border-radius: 8px;
}

.get-help-trust-card-head {
  display: flex;
  align-items: center;
  gap: 8px;
}

.get-help-trust-card-head--brand {
  flex-direction: column;
  align-items: flex-start;
  gap: 4px;
  min-height: 0;
}

.get-help-trust-card-brand {
  margin: 0;
  line-height: 0;
  width: 100%;
  max-width: 100%;
}

.get-help-trust-wordmark {
  display: block;
  width: auto;
  height: auto;
  max-height: 32px;
  max-width: 100%;
  object-fit: contain;
  object-position: left center;
}


.get-help-trust-card--logo-head .get-help-trust-card-desc {
  padding-left: 0;
}

.get-help-trust-card--inline-head .get-help-trust-card-desc {
  padding-left: 44px;
}

.get-help-trust-card-mark {
  display: flex;
  flex: 0 0 36px;
  align-items: center;
  justify-content: center;
  width: 36px;
  height: 32px;
}

.get-help-trust-card-logo {
  display: block;
  width: auto;
  max-width: 36px;
  height: auto;
  max-height: 28px;
  object-fit: contain;
  object-position: center;
}

.get-help-trust-card-logo--cdh {
  width: 28px;
  height: 28px;
  max-width: 28px;
  max-height: 28px;
}

.get-help-trust-card-mark--icon {
  border-radius: 50%;
  background: rgba(22, 199, 132, 0.1);
}

.get-help-trust-card-icon {
  display: block;
  color: var(--color-accent-dark);
}

.get-help-trust-card-meta {
  display: flex;
  flex-direction: column;
  align-items: flex-start;
  gap: 3px;
  min-width: 0;
}

.get-help-trust-card-title {
  margin: 0;
  font-size: 0.75rem;
  font-weight: 700;
  line-height: 1.2;
  color: var(--color-text);
}

.get-help-trust-badge {
  display: inline-flex;
  padding: 1px 6px;
  font-size: 0.5625rem;
  font-weight: 700;
  line-height: 1.35;
  letter-spacing: 0.02em;
  text-transform: uppercase;
  border-radius: 4px;
}

.get-help-trust-badge--cdh {
  color: #065f46;
  background: rgba(22, 199, 132, 0.12);
}

.get-help-trust-badge--ihoster {
  color: #1d4ed8;
  background: rgba(37, 99, 235, 0.1);
}

.get-help-trust-badge--web {
  color: #6d28d9;
  background: rgba(124, 58, 237, 0.1);
}

.get-help-trust-badge--neutral {
  color: var(--color-muted);
  background: var(--color-bg-soft);
  border: 1px solid var(--color-border-soft);
  text-transform: none;
  font-size: 0.625rem;
  letter-spacing: 0;
}

.get-help-trust-card-desc {
  margin: 0;
  font-size: 0.625rem;
  font-weight: 500;
  line-height: 1.4;
  color: var(--color-muted);
}

.get-help-trust-card .get-help-brand-img--dark {
  display: none;
}

[data-theme="dark"] .get-help-trust-card .get-help-brand-img--light {
  display: none;
}

[data-theme="dark"] .get-help-trust-card .get-help-brand-img--dark {
  display: block;
}

@media (min-width: 641px) {
  .get-help-trust-track {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }
}

@media (min-width: 1100px) {
  .get-help-trust-track {
    display: flex;
    align-items: stretch;
    gap: 0;
  }

  .get-help-trust-card {
    flex: 1 1 0;
    min-width: 0;
  }

  .get-help-trust-arrow {
    display: flex;
    flex: 0 0 16px;
    align-items: center;
    justify-content: center;
    align-self: center;
    color: var(--color-muted);
    opacity: 0.28;
  }
}

.get-help-section--expectations {
  padding: 22px 0 24px;
}

.get-help-expect-header {
  max-width: 760px;
  margin-bottom: 14px;
}

.get-help-expect-header h2 {
  font-size: 1.25rem;
  margin-bottom: 6px;
}

.get-help-expect-header p {
  font-size: 0.8125rem;
  line-height: 1.5;
}

/* Expectations */
.get-help-expect-grid {
  display: grid;
  grid-template-columns: repeat(4, minmax(0, 1fr));
  gap: 10px;
  align-items: stretch;
}

.get-help-expect-card {
  display: flex;
  flex-direction: column;
  height: 100%;
  padding: 11px 12px 10px;
  background: var(--color-card);
  border: 1px solid var(--color-border-soft);
  border-radius: 10px;
  box-shadow: 0 1px 2px rgba(15, 23, 42, 0.04), 0 4px 12px rgba(15, 23, 42, 0.03);
}

.get-help-expect-icon {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 28px;
  height: 28px;
  margin-bottom: 8px;
  border-radius: 50%;
  flex-shrink: 0;
}

.get-help-expect-card h3 {
  margin: 0 0 5px;
  font-size: 0.8125rem;
  font-weight: 700;
  line-height: 1.25;
  color: var(--color-text);
}

.get-help-expect-text {
  margin: 0 0 8px;
  flex: 1 1 auto;
  font-size: 0.6875rem;
  font-weight: 500;
  line-height: 1.45;
  color: var(--color-muted);
}

.get-help-expect-note {
  margin: 0;
  padding-top: 7px;
  border-top: 1px solid var(--color-border-soft);
  font-size: 0.625rem;
  font-weight: 500;
  line-height: 1.4;
  color: var(--color-muted);
  opacity: 0.85;
}

.get-help-expect-note::before {
  content: 'What it means · ';
  font-weight: 600;
  opacity: 0.9;
}

/* FAQ */
.get-help-faq {
  padding: 28px 0 32px;
  background: var(--color-bg-soft);
  border-top: 1px solid var(--color-border-soft);
}

.get-help-faq .faq-list--grid {
  display: grid;
  grid-template-columns: repeat(2, 1fr);
  gap: 8px;
  max-width: 900px;
  margin: 0 auto;
}

.get-help-faq .faq-item {
  background: var(--color-card);
  border: 1px solid var(--color-border);
  border-radius: 8px;
  overflow: hidden;
}

.get-help-faq .faq-question {
  width: 100%;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 10px;
  padding: 12px 14px;
  font-size: 0.8125rem;
  font-weight: 600;
  font-family: inherit;
  color: var(--color-text);
  text-align: left;
  background: none;
  border: none;
  cursor: pointer;
}

.get-help-faq .faq-question:hover {
  background: var(--color-bg-soft);
}

.get-help-faq .faq-icon {
  flex-shrink: 0;
  transition: transform var(--transition);
  color: var(--color-muted);
}

.get-help-faq .faq-item.is-open .faq-icon {
  transform: rotate(180deg);
}

.get-help-faq .faq-answer {
  display: none;
  padding: 0 14px 12px;
  font-size: 0.8125rem;
  line-height: 1.5;
  color: var(--color-muted);
}

.get-help-faq .faq-item.is-open .faq-answer {
  display: block;
}

/* Final CTA */
.get-help-final {
  padding: 24px 0 40px;
}

.get-help-final-card {
  max-width: 520px;
  margin: 0 auto;
  padding: 20px 18px;
  text-align: center;
  background: var(--color-card);
  border: 1px solid var(--color-border);
  border-radius: 12px;
}

.get-help-final-card h2 {
  margin: 0 0 6px;
  font-size: 1.0625rem;
  font-weight: 800;
  color: var(--color-text);
}

.get-help-final-card p {
  margin: 0 auto 14px;
  font-size: 0.8125rem;
  line-height: 1.5;
  color: var(--color-muted);
}

.get-help-final-actions {
  display: flex;
  flex-wrap: wrap;
  justify-content: center;
  gap: 8px;
}

/* Responsive */
@media (max-width: 1024px) {
  .get-help-hero-grid {
    grid-template-columns: 1fr;
    gap: 18px;
  }

  .get-help-intake-panel {
    position: static;
  }

  .get-help-routing-grid,
  .get-help-problems-grid {
    grid-template-columns: repeat(2, 1fr);
  }

  .get-help-timeline-list,
  .get-help-expect-grid {
    grid-template-columns: repeat(2, 1fr);
  }
}

@media (max-width: 640px) {
  .get-help-hero {
    padding: 20px 0 24px;
  }

  .get-help-section {
    padding: 24px 0;
  }

  .get-help-section--compact {
    padding: 22px 0;
  }

  .get-help-status-strip {
    grid-template-columns: 1fr;
  }

  .get-help-issue-tabs {
    grid-template-columns: repeat(2, 1fr);
  }

  .get-help-form-grid {
    grid-template-columns: 1fr;
  }

  .get-help-summary-grid {
    grid-template-columns: 1fr 1fr;
    gap: 6px 10px;
  }

  .get-help-brand-card-top {
    flex-wrap: wrap;
  }

  .get-help-brand-logo {
    width: auto;
    min-height: 24px;
  }

  .get-help-routing-grid,
  .get-help-problems-grid,
  .get-help-timeline-list,
  .get-help-expect-grid {
    grid-template-columns: 1fr;
  }

  .get-help-faq .faq-list--grid {
    grid-template-columns: 1fr;
  }

  .get-help-hero-actions,
  .get-help-final-actions {
    flex-direction: column;
    align-items: stretch;
  }

  .get-help-hero-actions .btn,
  .get-help-final-actions .btn {
    width: 100%;
    justify-content: center;
  }

  .get-help-timeline-step {
    display: flex;
    gap: 12px;
    text-align: left;
    padding: 12px 14px;
    background: var(--color-card);
    border: 1px solid var(--color-border);
    border-radius: 10px;
  }

  .get-help-timeline-num {
    flex-shrink: 0;
    align-self: flex-start;
    width: 32px;
    height: 32px;
    min-width: 32px;
    min-height: 32px;
    margin-bottom: 0;
    padding: 0;
    padding-top: 1px;
    font-size: 13px;
    line-height: 1;
  }
}